Return & Refund Policy
Your satisfaction is our priority. If your purchase doesn’t meet expectations, Carwv offers a flexible return and refund system designed to give you confidence when shopping with us.
Return Eligibility
To qualify for a return, your item must:
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Be unused and in its original condition
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Include all original packaging, inserts, and accessories
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Be returned within 30 days of delivery
Items that show signs of use, damage, or missing parts may not be eligible for a full refund.
Return Process
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Submit a return request through our website’s contact form.
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Our support team will review the request and provide instructions.
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Once the returned item is received and inspected, we will process your refund or replacement.
Refunds
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Refunds are issued to the original payment method.
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Processing times may vary depending on your bank or payment provider.
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Shipping fees (if any) are non-refundable unless the return is due to an error on our part.
Replacements & Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately with details. We will arrange a replacement or provide the best available solution at no additional cost to you.
Non-Returnable Items
Certain items related to hygiene, personal care, or one-time-use packaging may not be eligible for return. Our team will clarify eligibility when you submit your request.
We appreciate your cooperation and are always here to help guide you through the process.